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Text File  |  1993-03-26  |  17KB  |  213 lines
  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06056 92/07/14                                     
  3. APAR= II06056  SER=                            DD DOC                           
  4. INFO APAR TO DOCUMENT COMMON OS/2 PROBLEMS AND SOLUTIONS                        
  5. ( OS2INFOAPAR OS2PRINT OS/2 2.0 R200 562107701 562107901 PRINT )                
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/05/29  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/05/29  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/06/06  RU92/05/29                                                          
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. ****************************************                                        
  28. *PROBLEM*                                                                       
  29. DOS application generated print job spools but does not print.                  
  30. (Green arrow still points to document in job object found in the                
  31. print object).                                                                  
  32.                                                                                 
  33. *SOLUTION*                                                                      
  34. The DOS application has not closed the printer data stream.                     
  35. If the DOS application is printing using BIOS interrupt 17h                     
  36. then use the PRINT_TIMEOUT DOS Setting to force the data                        
  37. stream closed.  You may be able to determine if the application                 
  38. is using int 17h (as opposed to int 21h) by the destination                     
  39. name.  LPTx in Win-OS/2 uses int 17h while LPTx.OS2 uses                        
  40. int 21h function calls.  Parallelx in DOS uses int 17h.  LPTx                   
  41. in DOS can be either one, older versions of applications use                    
  42. int 17h.  The PRINT_TIMEOUT setting, by default, is turned                      
  43. ON and set to 15 seconds.  User should wait 15 seconds, if                      
  44. the job doesn't complete spooling, then the DOS application                     
  45. is not using int 17h (See discussion below on lptdd.sys).                       
  46. -------------------------------------------------------------                   
  47.                                                                                 
  48. *PROBLEM*                                                                       
  49. DOS application generated print job is split into several                       
  50. spool files.                                                                    
  51.                                                                                 
  52. *SOLUTION*                                                                      
  53. If the DOS application opens and closes the printer data                        
  54. stream for every character, line, or page then there is                         
  55. nothing short of disabling the spooler for that printer to                      
  56. correct this problem.  An alternative may be to upgrade                         
  57. the application.  Contact the manufacturer.  If the problem                     
  58. occurs with complex printouts, then you may need to increase                    
  59. the DOS Settings PRINT_TIMEOUT value.                                           
  60. --------------------------------------------------                              
  61.                                                                                 
  62. *PROBLEM*                                                                       
  63. The DOS application generated print job will not begin printing                 
  64. until the application is terminated.                                            
  65.                                                                                 
  66. *SOLUTION*                                                                      
  67. The DOS application has opened the data stream and sent the                     
  68. print output but has not closed the the data stream.  If the                    
  69. application is printing using int 21h, then use the DOS_DEVICE                  
  70. DOS Setting to load the c: os2 mdos lptdd.sys device driver                     
  71. to convert the int 21h calls into int 17h calls.  The                           
  72. PRINT_TIMEOUT DOS Setting can be used to close the print job.                   
  73. -------------------------------------------------------------                   
  74.                                                                                 
  75. *PROBLEM*                                                                       
  76. My security device attached to the parallel port doesn't                        
  77. work.  Any of my DOS applications that use the security device                  
  78. can only be started from one DOS session.  An error message                     
  79. is displayed when trying to start additional copies of this                     
  80. application.                                                                    
  81.                                                                                 
  82. *SOLUTION*                                                                      
  83. USER can press the key sequence Ctrl-Alt-PrtSc simultaneously to                
  84. have the security software release access to the parallel port                  
  85. software prior to starting second copy of the DOS application.                  
  86. -------------------------------------------------------------                   
  87.                                                                                 
  88. *PROBLEM*                                                                       
  89. After printing from one DOS application and then trying to print                
  90. from anywhere else within OS/2, nothing prints. When I terminate                
  91. the DOS application, other printing works fine.                                 
  92.                                                                                 
  93. *SOLUTION*                                                                      
  94. The particular DOS application you are initially printing from,                 
  95. is accessing the parallel port hardware directly.  OS/2 prevents                
  96. collisions from two or more applications trying to access the                   
  97. same parallel port hardware simultaneously by preventing the                    
  98. second access until the first DOS application terminates.  This                 
  99. is true even if the second application is the OS/2 print object!                
  100. -------------------------------------------------------------                   
  101.                                                                                 
  102. *PROBLEM*                                                                       
  103. Other parallel attached devices (not printers) such as tablet                   
  104. systems, LAN adapters, and parallel to SCSI devices do not                      
  105. work in a DOS session.                                                          
  106.                                                                                 
  107. *SOLUTION*                                                                      
  108. There's a current restriction within DOS sessions where hardware                
  109. interrupt IRQ7 is not reflected into the DOS session.  OS/2                     
  110. development is aware of this limitation and is working on a                     
  111. solution.  These hardware attachments may attempt to use this                   
  112. feature of the parallel port and are prevented from doing so.                   
  113. -------------------------------------------------------------                   
  114.                                                                                 
  115. *PROBLEM*                                                                       
  116. I have a PS/2 system that supports a DMA parallel port.  Can OS/                
  117. take advantage of this?                                                         
  118.                                                                                 
  119. *SOLUTION*                                                                      
  120. The current systems with a DMA parallel port include PS/2 models                
  121. 56, 57, 80-A21, 80-A31, 90 and 95.  Customer with these systems                 
  122. should ensure that the built-in parallel port arbitration level                 
  123. is set to SHARED7 (DMA is enabled).  OS/2 will automatically                    
  124. take advantage of this feature; no additional setup is required.                
  125. OS/2 1.3 customers with CSD 5054 or greater can reenable this                   
  126. feature.  Use the reference diskette shipped with this system                   
  127. to view the system configuration (setup).                                       
  128. -------------------------------------------------------------                   
  129.                                                                                 
  130. *PROBLEM*                                                                       
  131. My printer does not have a supported OS/2 PM printer driver.                    
  132.                                                                                 
  133. *SOLUTION*                                                                      
  134. If your printer driver is not among the 200 printers supported                  
  135. then determine if your printer supports a more common printer                   
  136. emulation mode.  Install the printer driver that supports your                  
  137. printer in the emulation mode.                                                  
  138. -------------------------------------------------------------                   
  139.                                                                                 
  140. *PROBLEM*                                                                       
  141. My printer has a supported Win-OS/2 printer driver but not a                    
  142. PM printer driver.  How should I configure my system?                           
  143.                                                                                 
  144. *SOLUTION*                                                                      
  145. If you will be doing primarily Win-OS/2 printing then setup                     
  146. the proper Windows printer driver within the control panel.                     
  147. Setup the OS/2 print object with the IBMNULL printer driver.                    
  148. You should be able to print from Win-OS/2 with no problems.                     
  149. Contact your printer manufacturer to obtain an OS/2 printer                     
  150. driver or to determine what other printers your printer                         
  151. emulates.                                                                       
  152. ------------------------------------------------------------                    
  153.                                                                                 
  154. *PROBLEM*                                                                       
  155. Printing from Win-OS/2 is very slow, everywhere else is okay.                   
  156.                                                                                 
  157. *SOLUTION*                                                                      
  158. If printing from Win-OS/2 and Print Manager is specified for                    
  159. the printer, then you may need to set the Print Manager Options                 
  160. menu to a higher priority than what it is currently set to.                     
  161. ------------------------------------------------------------                    
  162.                                                                                 
  163. *PROBLEM*                                                                       
  164. My system has an AT bus (ISA) and my parallel printer prints                    
  165. slowly from anywhere under OS/2, DOS, or Win-OS/2 sessions.                     
  166.                                                                                 
  167. *SOLUTION*                                                                      
  168. Your parallel port address and hardware interrupt levels are                    
  169. not set correctly.  Valid parallel port combinations include                    
  170. 3BC/IRQ7, 378/IRQ7, and 278/IRQ5.  Power off your system, remove                
  171. the parallel port adapter and configure the adapter by adjusting                
  172. the DIP switches and/or jumpers to set the parallel port to                     
  173. one of these industry standard combinations.  Make sure that                    
  174. other adapter cards are not interrupting on the same interrupt                  
  175. levels.  Sound, MIDI and serial cards can share these same                      
  176. hardware interrupt levels.                                                      
  177. ------------------------------------------------------------                    
  178.                                                                                 
  179. *PROBLEM*                                                                       
  180. Printing works just fine under the DOS operating system but                     
  181. after installing OS/2, printing does not work.                                  
  182.                                                                                 
  183. *SOLUTION*                                                                      
  184. If the print output can be seen in the print object (if spooler                 
  185. is enabled), then the problem is most likely either the cable                   
  186. or the hardware interrupt level.  See the solution above for                    
  187. directions to configure your parallel port.  Some signals used                  
  188. to transmit data under OS/2 are not used when printing under                    
  189. DOS, some cable manufacturers reduced the costs of their cables                 
  190. by not wiring these signals.  You may need to purchase a new                    
  191. cable.  Some older parallel port adapter cards do not interrupt                 
  192. properly, since DOS did not use this feature you may not have                   
  193. seen this problem.  You may need to upgrade your parallel port                  
  194. adapter.                                                                        
  195. ---------------------------------------------------------------                 
  196. *Problem*                                                                       
  197. .                                                                               
  198. Customer has Printer Speedup boards and or utilities that can                   
  199. be used under DOS but not OS/2 such as printer engines and                      
  200. Postscript speedup devices.                                                     
  201. .                                                                               
  202. *Solution or Limitation*                                                        
  203. .                                                                               
  204. These Speedup boards are not supported under 2.0.  The only                     
  205. possibility of using them is if they are not for a specific                     
  206. printer port that is also a generic printer port under OS/2                     
  207. for example LPT3 and a physical LPT3 device exists, the                         
  208. customer may be able to either use the device driver in a                       
  209. VDM or in a VM Boot session.  This is the only possible                         
  210. support.                                                                        
  211. --------------------------------------------------------------                  
  212. LOCAL FIX:                                                                      
  213.